3 Client Pitfalls Virtual Assistants Should Avoid
Not every virtual assistant job is easy or simple. Some projects start well but as you work, you encounter problems that feel overwhelming. The good news is that while it may seem like a big deal now, many of these problems can be solved quickly and efficiently once you know what to do. Today’s topic is all about the 3 Client Pitfalls Virtual Assistants Should Avoid. Goodness, you mean there are things we should avoid? Absolutely!
Pitfall #1: Scope Creep
A big pain point for VAs is scope creep. This is when the client asks you to do more work than the original amount you agreed upon. For example, you’re designing a book cover for a client. She wants you to design bookmarks with the cover on them, too.
You may be tempted to accept this extra work without saying a word. But what you should do is renegotiate with your client.
Keep in mind that most clients aren’t trying to get extra work out of you when they make a request.
They just don’t understand how much additional time and effort these extra tasks will cause you.
One of the best ways to handle scope creep is to talk with your client.
Tell your client that once the cover is completed, you’ll be happy to begin a new project for the bookmarks.
Pitfall #2: Not Getting Materials
A common pitfall that VAs encounter is not getting needed materials from a client. It might be that they haven’t sent you their logo, copy, or login information. The way to handle this issue is to send a short message to your client and let them know that you’ll have to charge an extra fee because you don’t have the resources you need.
Give them a clear deadline in your email. Say something like, “If I don’t receive XYZ from you within the next week, then you’ll be charged an additional $25”.
Most clients will quickly find the files you need when they get this message.
Pitfall #3: Extensive Revision Requests
Your client might love your work on Tuesday but ask for several large revisions on Wednesday. This is a common problem when you’re working on a project that requires approval from several people.
For example, the marketing manager may love your graphics. But the sales team leader wants to change the colors or suggest different fonts.
You can handle revision requests by communicating clearly. Tell the client that the first round of revisions is covered but after that, you’ll be charging $XX for each hour of work.
When clients understand that they could be charged extra, they tend to limit revisions.
New to all this stuff, we get it!
If you’re a new VA, you might think you should offer free, unlimited revisions. But you don’t want to make this mistake. Otherwise, you risk working on the same project for months or even years to come. Meanwhile, you keep waiting for the end of the project so you can get paid.
If a client feels strongly about a revision, then they’ll pay your additional rate without complaint. A good client understands that your time is valuable and never wants to take advantage of you or your skills.
Most virtual assistant problems can be easily solved with a simple conversation, whether by email or phone. You can stand up for yourself calmly and professionally now that you know what to do.
Now that’s what we call WINNING !!